The unexpected pandemic that hit the entire world lead many businesses to have a rough economic climate. Most companies face the difficulties of retaining their customer base, controlling costs, and securing a competitive advantage. All of this can, although, be achieved through effective communication. Communication is developing every day as businesses, on the other hand, are becoming lucrative with most of their employees, clients, and partners are being spread all over the globe. Hence businesses are looking for ways to facilitate the effortless collaboration of their partners, associates, and partners with whatever devices, platform, or system they are using. The best platform that can exploit this opportunity is using the Internet, which allows free calls with IP – telephony systems at a friendly cost. Most of the businesses are shifting their interests to using unified communications. There are a lot of benefits that are associated with this kind of communication. Stay tuned as we are going to highlight the top advantages.
- Improved Efficiency And Productivity
Unified communications make it easier for individuals to perform their daily tasks by saving time on simple works. This is achieved by having incoming calls being routed to wherever you are, your office phone, or an app installed on your pc. It reduces the possibility of missing that important call. Outdated technologies like fax and voicemail are now replaced by Blueface, delivering the same type of messages to your mail inform of a PDF and audio. Unified communication is allowing employees to work from wherever they are with efficiency or wherever they want. Individuals can now efficiently work from their remote areas without setting up special needs from their IT department. With a desk phone, it simply connects back into the central company cloud PBX phone system.
- Increased Reliability
Unified communication is offering superior reliability by creating performance regencies that are preventing downtime. If, for instance, it starts to underperform or goes down, another program is set to kick in. Combining this optimal redundancy with a high-end data center and a major cloud provider access, you will have a unified communication plan to keep business running even in the direst situations.
Unified communication is meant to encrypt information that is sent over the network keeping it secure. It is vital, especially when you have sensitive information that you don’t want to land on the wrong hands, for example, personal details. Unified communication can also simplify things for an employee who prefers to use one phone number or one handset and a unified inbox for all the communications.
Unified communication provides presence technology, an application that can locate and identify computing devices instantly when users connect to the network. Users can also see the client and their availability and the best way to reach them. The presence indicator can also transmit comments from the user and allow your team to locate and incorporate the experts you may need quickly. Communications can start as SMS or IM, but communication can advance to a voice or video call if a deeper level of communication is required.
- Reduced Cost
To join different communication platforms, unified communication can use voice over IP technology. It is quite different from traditional telephony, which over the longest time has been relied on the rental analog phone lines from the service provider. With the current technology, the rental costs are no longer appearing on your bills, significantly reducing the operating costs of your phone system. Hence it is recommended that you move to unified communication to help you achieve 40% in actual cost savings for an SME.
- Involves Less Administration
The significant advantage of unified communication is that some companies can have only one communications provider for your needs. You will only have few account managers, few technical support members, few contracts, and bills to worry about with this. The administration role is well streamlined and a common point of contact for all of your communications.
- Better Customer Service
When a customer wants to get in touch with your business or organization, on most occasions, they want to contact a specific person and department as quickly as possible. This is very much possible with unified communication as you can still be available to your customers even if you are away from the office. It is achieved by redirecting your fixed number to your mobile device. If you cannot answer the call, ring groups are set up to send the call to the next most suitable recipient. Ring groups have set conditions for incoming calls; for instance, a phone system is set such that if your primary sales line is not answered, the call is automatically forwarded to your sales manager.
Another challenge that unified communication has eradicated is being put on hold and realizing that the person you are looking for is unavailable. UC enables you to see the presence of the person. UC is also enabled with a presence facility from which you can tell colleagues’ availability, hence avoiding putting clients on hold if they are not there. You will also see a colleague that is on a call.
It has also made the transfer of calls easy and straightforward. The internal number dialing makes call transfer easy if the intended recipients are in a different office in another country. UC will allow you to sync contacts from a central portal in all your corporate networks.
- Improves Customer Service
Cloud-based platforms are gain traction with each passing day, and the rate of integrating unified communication with the center is becoming stronger. These platforms are doing so well because they share many common elements with premises-based tools, and with the collaboration of the cloud, they can be scaled into a joint offering. The use of unified communications capabilities in the contact center shows that agents can easily access resources from the outside while engaging customers. Resources are easily found within the organization and connect to them as needed. It was not a good recipe for excellent customer service when they had to end calls, search for the right help and then call the customer back. With the emergence of UC, agents have a better chance of fast resolution with a single call necessary to assist the customer.
With unified communication, telecommunications networks are becoming more efficient and serving more devices than ever before. Businesses can build and advance further by developing video conferencing, and instant messaging, and data sharing.